Sutton Heath Football Club

Hollesley Recreation Ground, Hollesley, Woodbridge, Suffolk. IP12 3QL

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Sutton Heath Football Club

Complaints Procedure



Sutton Heath Football Club actively seeks feedback from parents about how the football club is run. If a parent is dissatisfied with any aspect of the running of the club they will be encouraged to discuss this fully with a member of the club committee.

If the complaint is pertinent to Child Protection then the complaint should be addressed to the Club’s Child Protection Officer.

If there is a specific incident or issue that remains unresolved then the following should be applied:

The parent will be invited to write to the Club Secretary giving full information.

The Club’s Committee will then arrange a meeting with the parent at the earliest convenience so that all parties can discuss the complaint.

A full investigation will be conducted and the findings recorded.

The complaint will receive a written response from the Club Secretary.

If the complaint concerns the Club Secretary then the complaint should be addressed to the Club Chairperson.


Sue Hunt               
Club Secretary              
2 Potkins Lane          
Orford               
Woodbridge          
Suffolk               
IP12 2SS           

01394 459106              

suttonheath@btinternet.com


Keith Banthorp
Club Chairperson
2 Beaconsfield Cottages
Debach
Woodbridge
Suffolk
IP13 6BU

01473 737474

Marie Smith
Child Welfare Officer
1 Willoughby Rise
Hollesley
Woodbridge
Suffolk

01394 410497






Sutton Heath Football Club

Safeguarding Children Policy


Sutton Heath Football Club acknowledges its responsibility to safeguard the welfare of every child and young person who has been entrusted to its care and is committed to working to provide a safe environment for all members. A child or young person is anyone under the age of 18 engaged in any club football activity. We subscribe to the Football Association’s (The FA) Safeguarding Children Policy and Procedures and endorse and adopt the Policy Statement contained in that document.

The key principles of the FA Safeguarding Children Policy are that:

    The child’s welfare is, and must always be, the paramount consideration.
    All children and young people have a right to be protected from abuse regardless of their age, gender, disability, race and sexual; orientation, faith or belief.
    All suspicions and allegations of abuse will be taken seriously and responded to swiftly and appropriately.
    Working in partnership with other organisations, children and young people and their parents/carers is essential.

We acknowledge that every child or young person who plays or participates in football should be able to take part in an enjoyable and safe environment and be protected from poor practise and abuse.
Sutton Heath Football Club recognises that this is the responsibility of every adult involved in our club.

Sutton Heath Football Club has a role to play in safeguarding the welfare of all children and young people by protecting them from physical, sexual or emotional harm and from neglect or bullying. It is noted and accepted that The FA’s Safeguarding Children Regulations applies to everyone in football whether you are a match official, helper on club tours, football coach, club official or medical staff.

We endorse and adopt the FA’s Responsible Recruitment guidelines for recruiting volunteers and we will
    Specify what the role is and what tasks it involves.
    Require an FA CRB Unit Enhanced Disclosure where appropriate in line with FA guidelines
    As a minimum meet and chat with the applicant(s) and where possible interview people before appointing them.

All current Sutton Heath Football Club members who are regularly caring for, supervising, training or being in sole charge of children and young people will be required to complete a CRB Enhanced Disclosure via the FA CRB Unit.

If there are any concerns regarding the appropriateness of an individual who is already involved or who has approached us to become part of Sutton Heath Football Club guidance will be sought from The Football Association. It is noted and accepted that the FA will consider the relevance and significance of the information obtained via The FA CRB Unit Enhanced Disclosure and that all decisions will be made in the best interests of children and young people.

It is accepted that The FA aims to prevent people with a history of relevant and significant offending from having contact with children or young people and the opportunity to influence policies or practice with children or young people. This is to prevent direct sexual or physical harm to children and to minimise the risk of “grooming” within football.

Sutton Heath Football Club supports The FA’s Whistle Blowing Policy. Any adult or young person with concerns about a colleague can “whistle blow” by contacting the FA Safeguarding Team, on 0207 745 4787, by writing to The FA Case Manager at The Football Association, 25 Soho Square, W1D 4FA or alternatively going direct to the Police, Children’s Services or the NSPCC. Sutton Heath Football Club encourages everyone to know about it and utilise it if necessary.

Sutton Heath Football Club has appointed a Club Welfare Officer in line with The FA’s role profile and required completion of the Safeguarding Children and Welfare Officers Workshop.  The post holder will be involved with Welfare Officer training provided by The FA and or County FA.
The Club Welfare Officer will liaise directly with the County FA Welfare Officer and will be familiar with the procedures for referring any concerns. They will also play a proactive role in increasing awareness of Respect, poor practice and abuse amongst club members.

We acknowledge and endorse the FA’s identification of bullying as a category of abuse. Bullying of any kind is not acceptable at our club. If bullying does occur, all players or parents/carers should be able to tell and know that incidents will be dealt with promptly. Incidents need to be reported to the Club Welfare Officer in cases of serious bullying the County FA Welfare Officer may be contacted.

Respect codes of conduct for players, parents/spectators, Officials and Coaches have been implemented by Sutton Heath Football Club. In order to validate these Respect codes of conduct the club has clear actions it will take regarding repeated or serious misconduct at club level and acknowledges the possibility of potential sanctions which may be implemented by the County FA in more serious circumstances.

Reporting your concerns about the welfare of a child or young person. Safeguarding is everyone’s responsibility if you are worried about a child it is important that you report your concerns – no action is not an option.

If you are worried about a child then you need to report your concerns to the Club Welfare Officer.
If the issue is one of poor practice the Club Welfare Officer will either:
    Deal with the matter themselves or
    Seek advice from the County FA Welfare Officer.
If the concern is more serious - possible child abuse, where possible, contacts the County FA Welfare Officer first, then immediately contacts the Police or Children’s Services.
If the child needs immediate medical treatment take them to hospital or call an ambulance and tell them this is a child protection concern. Let your Club Welfare Officer know what action you have taken, they in turn will inform the County FA Welfare Officer.

If at any time you are unable to contact your Club Welfare Officer or the matter is clearly serious then you can either
    Contact your County FA Welfare Officer directly
    Contact the Police or Children’s Services
    Call the FA, NSPCC 24 hour helpline for advice on 0808 800 5000 or deaf users text phone 0800 056 0566




Further advice on Safeguarding matters can be obtained from the Club’s Welfare Officer

Marie Smith


01394 410497

or

County FA Welfare Officer
Raffi Coverdale
07899998756

Raffi.Coverdale@suffolkfa.com

www.TheFA.com/Footballsafe


Footballsafe@TheFA.com